The staff at this Hampton Inn is very nice and understanding of customer service. the place is wonderful and clean, with a fresh breakfast that includes great options and different hot foods.

The staff are very nice, overall.

Was clean and easy access.

Easy to find.

This is a hotel go-to for Chicopee! The venue is lovely. Great staff that understands customer service. Great and incredible location convenient to bypassing Springfield if downtown isn't necessary, you can walk everywhere. It's nestled in a nice building adjacent to numerous stores and restaurants, a Starbucks, and close to a supermarket and a shopping center.

We arrived a day later than scheduled, my fault I am sure. None the less we were there the next night and forced to pay that night and the night before which was the date of arrival they had listed. I take blame for the mistake but would have thought they would just correct the info and not charge us for both nights? They simply told me it was policy, they told the booking agent the hotel was booked solid the night we were due to show. It was the middle of the week? Don't think so. I guess meaning they would lose money. Their pr is horrible. We won't stay with that chain again, and we travel a lot!

The customer service was outstanding, they were friendly and helpful. There was an Ice Storm the night we stayed, the hotel employee came over and assisted me with scraping off my car!!!

The location here is fantastic and very pretty, especially if you want to avoid downtown Springfield. There are restaurants nearby and a supermarket close by, which is super convenient. The room we stayed in was amazing, with a wonderful jacuzzi to relax in after a long day. 🛁

I liked everything about our stay!!!! The lady doing the breakfast was great!!!

The coffee machines in the lobby 24/7, simply amazing

Nothing

The hotel is in a fantastic location in a busy commercial area. The complimentary breakfast is delicious and the queen room is wonderful. The beds are soft and comfortable, and having a writing desk and coffee in the room is a nice touch.

Convenient location, comfortable bed.

Chair in room sagged, could not get comfortable; pool was cloudy; maid knocked on door at 8:30 a bit too early.

Our stay was short but the room was very comfy, we enjoyed the indoor poor and the breakfast was good.. very clean hotel

This place has a superb location and offers a fresh breakfast with a variety of hot food options.

The room was impressive and fabulous with a jacuzzi. The setting was beautiful, near restaurants, local shopping, and fields. We dined at Friendly's, which is just 800 feet away.

Excellent room and newly renovated bathroom, hot breakfast. Hypo-allergenic pillows, soft bed.